March ushers in Women’s History Month, a time when businesses of all stripes celebrate the extraordinary contributions of women in the workplace. But while women in CX have significantly influenced their support centers, there’s still ample opportunity to elevate more of their talents to...
At the Customer Response Summit’s #WomeninLeadership interest group session yesterday we discussed what it means to be a great leader – man or woman. We agreed that it’s not about running a business. It’s about developing people. Here’s the list of leadership qualities and ideas that we...
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