Know It All, or KIA (“KEE-ah”), is our exclusive, private online community where CX Leaders from top consumer brands work together to solve current challenges, build new strategies, and position for the future.
The coronavirus pandemic is posing significant challenges for CX Leaders and their service operations. Click here to view our community's discussions and resources relating to COVID-19 and operational readiness.
Are you a CX Leader at a consumer brand? Request to join the community to access content from our private discussion forums.
At the Customer Response Summit’s #WomeninLeadership interest group session yesterday we discussed what it means to be a great leader – man or woman. We agreed that it’s not about running a business. It’s about developing people. Here’s the list of leadership qualities and ideas that we...