Gladly is the only customer service platform built around people, not tickets. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly makes service your business.
In the daily hustle of a support center, being completely honest and open to each customer often feels like a service element brands have to do without. ...
Like any workplace, support centers lose employees every now and then, whether they find another job or move up in the company. Unfortunately, customer ...
Loyal shoppers are the backbone of any successful business, and while customer churn is a common issue, it’s one that you can solve. By paying attention ...
A CX leader’s guide to building and maintaining a support center. Any brand can enhance its products, but these companies will only compete with one ...
In this Gladly podcast episode, join President & Integrator of KURU Footwear, Sean McGinnis, on balancing personalization with efficiency, and how leading ...
A successful ecommerce business with sought-after products and services can grow fast. Unfortunately, a common roadblock is an underdeveloped customer ...
Gladly, the only customer service platform built around people, not tickets, announced it has secured $55 million in funding from Riverwood Capital, a global investor in high-growth technology companies, with participation from existing investors including Greylock, GGV, NEA and Glynn Partners. The investment will be used to further support innovation of Gladly’s people-centered customer service platform, used to assist commerce brands in moving from the transaction era to the loyalty era.
Making CX Hero: Papermart.mp4 from Gladly on Vimeo.
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