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RE: Implementing Call Back Technology

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Building CX for Office Furniture Startup - Feedback Requested

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Importance of on time deliery by category results

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Implementing Text Messaging - Your Best Practices & Lessons Learned

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RE: Communication

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RE: Experience with Cognigy or other conversational AI

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RE: Service Recovery Survey Questions

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Vendor management - customer service vs. BPO billable hours

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RE: Foreign language support

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Experience with TTEC RealPlay

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RE: Does anyone have an RFP template for outsourcing call center agents?

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Training Shadowing

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Sunbasket's Brett Frazer on Coronavirus Response

Now Is The Time to Be a Shining Beacon Within Your Organization

While it is easy to get stuck in the negative, if your organizations have been transparent with your customers on new expectations, there are also customers who are expressing their gratitude for your company. Expressing their affirmations as to why they love your brand, and the appreciation for what your cs teams and everyone else in your company is doing, or going through. Everyone in your company needs and deserves to hear this. Read more...

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