Know It All, or KIA (“KEE-ah”), is our exclusive, private online community where CX Leaders from top consumer brands work together to solve current challenges, build new strategies, and position for the future.
In this interview, we ask KIA Community member Allen Lee about his dual background in software engineering and marketing, and how that unusual combination has led to an exciting career at the intersection between artificial intelligence and customer experience.
In a follow-up to the #Outsourcing Briefing held this past June in Richmond, VA, @LeAnne Crocker and I moderated Monday's ...
Yesterday @Allen Lee , @Mike Gathright , and I hosted the #ArtificialIntelligence Interest Group session at Customer ...
At the Customer Response Summit’s #WomeninLeadership interest group session yesterday we discussed what it means to be ...
Happy Monday all, to both those here in Denver for #CRSDenver and those elsewhere.
I just had the pleasure of co-hosting ...
Still haven't found what you're looking for?
VP, Global Support Groups, Groupon