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RE: Calculating the Financial Benefits of CX

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RE: Performance Metrics That Incentivize Support A ...

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RE: New to The Group? Introduce Yourself!

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RE: Instructional Designers

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What Does It Take to Be a Great Leader?

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What's Your Level of Participation in the Gig Econ ...

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RE: Best Practices for Measuring AHT

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RE: Great Article on the Importance of Employee En ...

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Soft Collections Firm

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Member Q&A

Symantec's Allen Lee on Being the Only Programmer in the Marketing Department

In this interview, we ask KIA Community member Allen Lee about his dual background in software engineering and marketing, and how that unusual combination has led to an exciting career at the intersection between artificial intelligence and customer experience.

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CRS Interest Group Takeaways

Artificial Intelligence and the “Creepy Factor”

By: Andrew Pine

Yesterday @Allen Lee , @Mike Gathright , and I hosted the #ArtificialIntelligence Interest Group session at Customer ...
What It Takes to Be a Great Leader

By: Judi Brenstein

At the Customer Response Summit’s #WomeninLeadership interest group session yesterday we discussed what it means to be ...
Gig Economy Interest Group Meeting Denver Customer Response Summit

By: Brett Frazer

Happy Monday all, to both those here in Denver for #CRSDenver and those elsewhere. I just had the pleasure of co-hosting ...

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