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This Just In!

Execs In The Know has just published our very first edition of CX Insight Magazine, a quarterly deep-dive into emerging trends in customer experience. In this issue: Gig Sourcing Models...Top CX Trends for 2020...How Big Data Is Impacting CXOs...Q&A with Community Member Brigitte Bailey...Sneak Preview of the New CXMB - Corporate Edition...and more.

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Pizza Hut's Paul Brandt on Delivering a Feeling, One Pie at a Time

Not everyone gets to grow up and take a job they love with a brand that gave them the warm fuzzies as a child. By that standard @Paul Brandt, who joined Pizza Hut as VP of Customer Experience in April 2019, is one lucky guy. In this interview, he explains how the brand’s employee-first approach helps ensure that all of their customers and team members feel “happy, valued, and cared for.” Read more>>>