Home

An Inside Look at Our Community


Member Q&A

TeamSnap’s April Eastburn on the Power of Empathy in Customer Experience

Being a consumer yourself doesn’t necessarily make you an expert in customer experience, because great CX starts by putting yourself in someone else’s shoes. @April Eastburn, Customer Experience Manager at sports team management app TeamSnap, learned this lesson early thanks to an unexpected start in the collections business. In this interview, April tells Execs In the Know about her sneakers-on-the-ground approach to CX. Read more...

Explore Content

Artificial Intelligence Data Analytics Employee Engagement Gig Economy Ideas & Inspiration Leadership & Brand Culture Quality & CSAT Outsourcing

Still haven't found what you're looking for?

Brett Frazer on Gig Economy

  • Profile Picture

    The Acquisition Gig

    By: Brett Frazer

    This week Sun Basket took it's third step into utilizing the knowledge, passion, and expertise of our customers. As some of you are aware, nearly 2 years ago we started putting our toe in the water with Customer' Helping Customers in customer support. We now have approximately 10% of our weekly volume handled through this channel and are continuing ...

Featured Member

Paul Brandt

VP, Customer Experience at Pizza Hut

Las Vegas, NV

View Profile

Search Member Directory

Featured Company

Microsoft

Computers/Software

Richmond, VA

Search Company Directory