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Member Q&A

TeamSnap’s April Eastburn on the Power of Empathy in Customer Experience

Being a consumer yourself doesn’t necessarily make you an expert in customer experience, because great CX starts by putting yourself in someone else’s shoes. @April Eastburn, Customer Experience Manager at sports team management app TeamSnap, learned this lesson early thanks to an unexpected start in the collections business. In this interview, April tells Execs In the Know about her sneakers-on-the-ground approach to CX. Read more...

Brett Frazer on Gig Economy

  • This week Sun Basket took it's third step into utilizing the knowledge, passion, and expertise of our customers. As some of you are aware, nearly 2 years ago we started putting our toe in the water with Customer' Helping Customers in customer support. We now have approximately 10% of our weekly volume handled through this channel and are continuing ...