Artificial Intelligence

AI and automation have rapidly increased the efficiencies of CX teams across the globe, making daily tasks far easier while empowering agents to do more with less effort — and in less time. But some support centers still have hesitations around adopting Read more...

CX leaders have long relied on outsourced customer service teams — also called business process outsourcing (BPO) call centers — to provide additional CX resources. This practice is especially common during busy seasons, like the holidays. But while BPOs Read more...

With the promise of improved efficiency , deeper insights, and richer customer experiences , artificial intelligence (AI) has captured the imaginations of companies across all industries — and ecommerce is no exception. But how can ecommerce companies Read more...