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    Intuit's Casey Phillips on How Turbotax's Chatbot Weathered Tax Season

    Filing your taxes can be stressful. Filing your taxes online with the “help” of a dunderheaded virtual assistant? It’s a customer-experience disaster waiting to happen. Luckily, the folks at TurboTax have a secret weapon: community member @Casey Phillips, chatbot product lead. We asked Casey about designing a successful user experience, evaluating performance, and how he envisions leveraging chatbot technology to deliver truly seamless - and painless - customer support. Read more...


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