CXOs are increasingly recognizing that stepping up their digital game would lead to more efficiency, innovation, and customer satisfaction. But the problem is, ‘where does one even begin?’ Experts recommend, it begins by mapping your digital customer Read more...

Customer service is critical to both the customer experience and business success. Here are 3 ways to leverage technology to deliver a great customer experience. By Alexander Kvamme In preparation for Customer Service Week (which runs from Monday, Read more...

by Karen Inbar December 13, 2021 There are thousands of inefficiencies across your business, ranging from process bottlenecks, execution gaps and error-prone manual tasks to systems latency and overreliance on the knowledge base. Yet Read more...