Know It All, or KIA (“KEE-ah”), is our exclusive, private online community where CX Leaders from top corporate brands work together to solve current challenges, build new strategies, and position for the future.
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Today’s companies are constantly flooded with loads of valuable data, and proper analysis of such data is essential for better strategic decision-making and process improvements. Real-time analytics and elevated CX directly impacts higher brand preference,
Clara Eckel | Marketing Manager. Contact centers weren't always the AI-driven, predictive, omnichannel complex operations they are today. Once upon a time, customers found companies' contact info in the yellow pages, and "dialed