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5 Ways Brands Can be More Human in a Virtual World

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Posted by: Sutherland Blogs

#ArtificialIntelligence #ChannelStrategy #EmployeeEngagement #DataAnalytics #ConversationalAI

Topics Artificial Intelligence Channel Strategy Data Analytics Employee Engagement Artificial Intelligence Conversational AI
Empower the workforce with a smarter approach to WEM

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Posted by: Calabrio Blogs

The pandemic has shifted the world of work and elevated the importance of agility in contact centers to meet the moment – whatever that moment may be. Right now, it’s working from home (WFH) which presents significant challenges for many and addressing Read more...

Topics Employee Engagement Leadership Workforce Management Leadership Performance Management Staffing Work from Home Workforce Management WFM Tools
A self-sufficient staff: 5 tips for recruiting work-at-home employees

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Posted by: HGS Blogs

The COVID-19 pandemic has sent thousands of employees home this year, and while many are eager to return to their actual workplaces, others are fully embracing t he remote job lifestyle. To ensure success, companies must hire the right applicants—those Read more...

Topics Staffing Training Workforce Management Staffing Recruiting Work from Home Training Training Processes Training Tools

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Member Q&A

QVC’s David Zimmerman on the CX Benefits of Finding Your "Discomfort Zone"

Is there ever a time when a seamless experience can actually work against you? When it comes to professional development, the answer is yes, according KIA member @David Zimmerman, Director of Global Customer Experience at QVC. In this interview, David shares how his willingness to "get a little uncomfortable" trying new things has made him a better CX Leader and mentor. Just ask his former contact center employee -- now one of QVC's top-rated TV hosts. Read more...

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Recent Discussions

CX Marketplace - Partner Blogs

5 Ways Brands Can be More Human in a Virtual World

Posted by: Sutherland Blogs

Empower the workforce with a smarter approach to WEM

Posted by: Calabrio Blogs

A self-sufficient staff: 5 tips for recruiting work-at-home employees

Posted by: HGS Blogs

Keyword Search

Member Q&A

QVC’s David Zimmerman on the CX Benefits of Finding Your "Discomfort Zone"

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