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    QVC’s David Zimmerman on the CX Benefits of Finding Your "Discomfort Zone"

    Is there ever a time when a seamless experience can actually work against you? When it comes to professional development, the answer is yes, according KIA member @David Zimmerman, Director of Global Customer Experience at QVC. In this interview, David shares how his willingness to "get a little uncomfortable" trying new things has made him a better CX Leader and mentor. Just ask his former contact center employee -- now one of QVC's top-rated TV hosts. Read more...

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