Employee Engagement

Your customer service agents are the backbone of your business and the front line of your brand — the main drivers of customer satisfaction, loyalty, and overall experience. Agent influence on customer satisfaction is the reason consumers consider customer Read more...

Like any workplace, support centers lose employees every now and then, whether they find another job or move up in the company. Unfortunately, customer service attrition goes beyond those reasons — a report from Cresta Insights shows that contact Read more...

Every year, Newsweek releases a list of the top companies providing the best customer service. This thorough ranking highlights excellence across industries and incorporates both ecommerce and brick-and-mortar retailers, helping set service expectations Read more...