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Hiring the Best in Customer Service

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Posted by: TELUS International Blogs

Companies know the best customer service is delivered by engaged agents who are knowledgeable, patient and compassionate. The tricky part is finding this kind of coveted talent. Attracting quality candidates is a competitive business, and top-notch customer Read more...

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QVC’s David Zimmerman on the CX Benefits of Finding Your "Discomfort Zone"

Is there ever a time when a seamless experience can actually work against you? When it comes to professional development, the answer is yes, according KIA member @David Zimmerman, Director of Global Customer Experience at QVC. In this interview, David shares how his willingness to "get a little uncomfortable" trying new things has made him a better CX Leader and mentor. Just ask his former contact center employee -- now one of QVC's top-rated TV hosts. Read more...

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Hiring the Best in Customer Service

Posted by: TELUS International Blogs

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QVC’s David Zimmerman on the CX Benefits of Finding Your "Discomfort Zone"

CX Marketplace - Partner Resources

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