Last week, I begrudgingly brought my SUV to the dealership for a routine inspection and oil change. I dread these service visits (and put them off as long as I can) because I know absolutely nothing about automobiles. As I waited for the service Read more...

Like any workplace, support centers lose employees every now and then, whether they find another job or move up in the company. Unfortunately, customer service attrition goes beyond those reasons — a report from Cresta Insights shows that contact Read more...

Providing remarkable customer experiences is the mission that guides everything ResultsCX does on behalf of our clients. It’s in our DNA. Recently, our client Comcast Business awarded one of our colleagues for her outstanding contributions to their Read more...