Know It All, or KIA (“KEE-ah”), is our exclusive, private online community where CX Leaders from top corporate brands work together to solve current challenges, build new strategies, and position for the future.
Join us at Customer Response Summit Coronado, September 13th-15th. Sink your feet in the sand and soak up the CX inspiration we all value from CRS. Not ready to travel? Don’t worry, we have a virtual option to attend as well.
Chris O'Brien | Marketing Manager. Many of the things we used to consider reassuringly normal around the holidays have been upended by the events of 2020. We’re traveling less ( 46% of US travelers planned less travel this year) spending less Read more...
CX Best Practices Posted August 11, 2020 The new generation of wireless technology, 5G, promises to change how people use the internet through lightning-fast connection speeds, lower latency and an ability to connect one million Read more...
CX Best Practices Posted December 21, 2020 For the safety of workers, the COVID-19 pandemic pushed customer experience (CX) leaders to adopt work-from-home (WFH) as their new delivery model. During the transition to WFH, Read more...