Ideas & Inspiration

In case you haven’t heard the buzz, Concentrix was recently recognized in “The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2022.” This is a huge deal! It’s the first time Forrester has recognized us in a Wave report on Read more...

It’s All About the Factory Floor First, a quick refresher on Six Sigma. If you’ve ever worked for a brand that made something tangible—a car, a laptop, a tube of lipstick, or a bag of chips—you’ve likely heard the term. Created by Motorola USA employees Read more...

You know the adage, “happy employees = happy customers.” This notion has always been true but is becoming the foundation of many organizations’ broader strategies for driving long-term growth. Most organizations realize that customer experience (CX) is Read more...