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The Philippine IT-BPM Industry in Numbers According to the IT and Business Process Association of the Philippines (IBPAP), the Philippines commands an 18% global market share in customer experience, standing tall in IT & digital services, healthcare services, and employee satisfaction among Global In-House Centers (GICs). The Philippine business process outsourcing (BPO) industry anticipates a 7% revenue surge, projected to reach $37.87 billion in 2024, as reported by the Information Technology-Business Process Management Association of the Philippines (IBPAP). The increasing preference for the countryside in the Philippine IT-BPM industry, ...

Beyond the chime of festive bells and the melodies of carols, the tune of the holidays reverberates with sales pitches and “buy now, pay later” deals. In 2023, consumers jammed to this music earlier than expected. Let’s dive into some of these key insights and learn a better way to prepare for the 2024 holiday season. 2023 US Holidays in Numbers In 2023, despite ongoing inflation, holiday sales reached a record $964.4 billion, a 3.8% increase from 2022. This upward trend extended to overall sales for the year, which reached an impressive $5.13 trillion, reflecting a growth of 3.6%. These figures remained consistent with the average annual increase ...

In your healthcare practice, every phone call matters. Missed calls mean missed opportunities—for appointments, medical advice, or billing support. Yet, staffing shortages exacerbated by the pandemic have led to frustrated patients and lost opportunities for the practice. Research from Envera Health shows the average call abandonment rate for healthcare is around 7%. For a practice receiving 2,000 calls daily, this could mean missing out on 140 calls. Such missed opportunities often lead to patients seeking care elsewhere. This is where outsourcing can make a significant difference. How Can Your Practice Benefit from Outsourcing? Outsourcing involves ...

The Year of the Wood Dragon 2024 is the year of opportunities and evolution. In the Business Process Outsourcing (BPO) industry, this theme means technological advancements and shifting dynamics. Below we explore the four key trends poised to reshape the outsourcing landscape this year. Hyper-Automation Revolutionizing BPO Operations Hyper-automation involves integrating advanced technologies like artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA) to optimize business processes. It’s automation but a step ahead. This approach allows BPO companies to increase operational efficiency and enhance customer service ...

As winter wraps us in its embrace, we remember that the season is not just about the cold; it’s about warmth and giving. The same is true of big companies. They’re not solely about big bucks; they’re big on heart, too. Like the comfortable experience of sharing a hot cup of cocoa with loved ones, corporations evoke a sense of togetherness through impactful corporate giving practices. In 2020, corporate giving in the US reached $21.09 billion. That’s serious generosity making serious waves. Even more noteworthy is that 89% of us are willing to switch brands to support a cause we believe in. Values matter more than ever. For businesses, giving extends beyond ...