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CX Marketplace - Partner Blogs

Building the Culture of a Modern BPO in the Shadow of Zappos

Blog Entry

Posted by: itel Blogs

Author: Yoni Epstein Date: December 18, 2020 The founder of Zappos, Tony Hsieh, passed away in tragic circumstances recently at the far-too-early age of 46 . Hsieh built Zappos into a phenomenal business that Amazon bought in 2009 for $1.2 Read more...

Topics Employee Engagement Leadership Outsourcing Leadership Brand Culture Ideas/Inspiration Performance Management
“Big Things Are Happening for Vieux-Fort” — Chastanet Says After itelbpo Stop

Blog Entry

Posted by: itel Blogs

St. Lucia News Online | July 4, 2020 Prime Minister Allen Chastanet surprised staff at the itelbpo Smart Solutions call centre on Saturday, July 4. Chastanet said on Facebook that he made a “quick unscheduled stop at the newest state of the art Read more...

Topics Leadership Outsourcing Workforce Management Channel Strategy Contact Centers Leadership Brand Culture Business Strategy Ideas/Inspiration
Rainbow Shops’ Adoption of Kustomer CRM Platform Just Weeks Before Peak Holiday Shopping Delivers Seamless, ...

Blog Entry

Posted by: Kustomer Blogs

by: Kustomer November 24, 2020 Kustomer Quickly Helps Rainbow Shops Reduce Abandon Rate by 60%, Improve Agent Satisfaction And Deliver A Modern Customer Experience New York, NY – November 24, 2020 – Rainbow Shops , a fashion retailer with Read more...

Topics Channel Strategy Leadership Outsourcing Channel Strategy Digital Transformation Omnichannel

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Intuit's Balakarthik Venkataramanan on Outsourcing to "Prosperity Hubs" in the U.S.

In 2016, global tech giant Intuit announced plans to open new contact centers in economically disadvantaged U.S. communities, aiming to create jobs and revive local economies. The company now employs more than a thousand workers at so-called “Prosperity Hubs” throughout the U.S. @Balakarthik (“Bala”) Venkataramanan, Intuit’s Director of Expert Sourcing and Partner Management, had this to say about the savvy local communities seeking to attract new employers for a ready but underutilized workforce. Read more...

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Outsourcing

Recent Discussions

CX Marketplace - Partner Blogs

Building the Culture of a Modern BPO in the Shadow of Zappos

Posted by: itel Blogs

“Big Things Are Happening for Vieux-Fort” — Chastanet Says After itelbpo Stop

Posted by: itel Blogs

Rainbow Shops’ Adoption of Kustomer CRM Platform Just Weeks Before Peak Holiday Shopping Delivers Seamless, ...

Posted by: Kustomer Blogs

Keyword Search

Member Q&A

Intuit's Balakarthik Venkataramanan on Outsourcing to "Prosperity Hubs" in the U.S.

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