Outsourcing

CX Marketplace - Partner Blogs

  • Posted by: CustomerServ Blogs

    The global business process outsourcing (BPO) market is currently valued at over $260 billion and is expected to exceed $500 billion by 2030, according to Grand View Research . Outsourcing markets like the Philippines and India are well-established, Read more...

  • Posted by: CustomerServ Blogs

    The call center is one of the initial points of contact between a brand and its customers. As such, it plays a pivotal role in shaping the customer experience (CX) strategy. Internal call centers, operated by a brand’s employees, offer a sense of control Read more...

  • Posted by: OP360 Blogs

    The Philippine IT-BPM Industry in Numbers According to the IT and Business Process Association of the Philippines (IBPAP), the Philippines commands an 18% global market share in customer experience, standing tall in IT & digital services, healthcare Read more...

Recent Discussions

  • Login to view.
  • Keyword Search

    CX Marketplace - Partner Resources

  • Login to view.