About the KIA Community
Hungry for new ideas and approaches to transform the customer experience? Know It All (KIA) empowers members to crowdsource and connect with CX peers in a collaborative, non-competitive environment to solve challenges.
How the KIA Community Can Help
Get insider information on prospective vendors.
- It's the perfect place to ask those niche questions that only other CX end users will understand and have the relevant advice and insights you're looking for
- Daily discussions on what's going on in the world of CX with peer-to-peer advice
- Find out what's being done successfully at other top brands to build strategies and make informed decisions
- 87% of the members say that community content and member input improved their quality of work
- 96% of the members say they feel comfortable reaching out to other community members for help
- Meet up with other KIA members at our exclusive KIA tables at Customer Response Summit
- When you're a KIA member, you also have access to exclusive content and events, and discounts on live events
- Use the KIA app to check in from anywhere, anytime
- Executive job board
- Member directory
The CX Marketplace is a dynamic, content-rich solutions showcase for emerging solutions in the CX space. The Marketplace provides KIA community members access to valuable insights in a candid, no-pressure-to-buy environment. The Marketplace enables KIA members to share their personal insights on vendors amongst their corporate peers in a private setting. Marketplace partners share new, ungated content every month so you can keep up to date on all the latest and greatest in CX technology and services.