About

About the KIA Community

Hungry for new ideas and approaches to transform the customer experience? Know It All (KIA) empowers members to crowdsource and connect with CX peers in a collaborative, non-competitive environment to solve challenges.

How the KIA Community Can Help

Break out of the silo. Burst the “bubble” effect through open conversation with customer experience practitioners from a wide variety of sectors, disciplines, and organizational perspectives.

Fast-track C-suite buy in.
It can be hard to get the mindshare, budget, and buy-in to shift to more innovative and transformative solutions. Find out what’s being done successfully at other top brands to build your strategy and cut through the red tape.

Make informed decisions. Leaders are looking for concrete information as they consider CX-related improvements. Learn from members who've already taken similar actions and have experiences to share.

Get insider information on prospective vendors. Leaders are inundated with sales pitches from prospective vendors, and it can be challenging to determine which solutions are right for their organizational goals. KIA’s CX Marketplace provides access to valuable insights in a candid, no-pressure environment.

Key Features

  • Mobile device app allows you to connect from anywhere, anytime
  • Robust peer-to-peer discussion board
  • Over two-thirds of the members are director-level or above
  • Deep-dive discussions by topic
  • Insightful Q&As with thought leaders
  • CX Marketplace for services & solutions
  • Executive job board
  • Resources and blogs
  • Exclusive content and invitations to events
  • Member directory

How it Works

No fees or dues. We believe in the power of community when it comes to solving issues and pushing the industry forward. The KIA community is offered at no cost. We aren't an association so we don't require fees or dues of any kind. 

We won't sell your information.
Your contact information is private and secure. We're not in the business of selling information. We simply use it to keep you informed of upcoming events and news. You can opt out of our communications at any time. 

Sales-free zone. We provide a private, online space, without the pressure of sales pitches. Solution providers have their own space in the CX Marketplace to showcase their products.

Connect from anywhere, anytime

  1. "Request to Join" the community, if you aren't already a member
  2. Download the “HL Connected Community” mobile app on your mobile device (iOS or Android – see attached screenshot)
  3. Log in using our “execsintheknow.com”domain name.
  4. Use your KIA login credentials to log in


An inside look at our Community