Know It All, or KIA (“KEE-ah”), is our exclusive, private online community where CX Leaders from top corporate brands work together to solve current challenges, build new strategies, and position for the future.
Join us at Customer Response Summit Fall 2021, October 18th-22nd. Soak up the CX inspiration we all value from CRS.
Elizabeth Magill | VP Marketing. High quality customer service has always been the unsung hero of driving company profits, and the contact center experience often plays a key role in how that service is delivered and received. Read more...
Clara Eckel | Marketing Manager. Contact centers weren't always the AI-driven, predictive, omnichannel complex operations they are today. Once upon a time, customers found companies' contact info in the yellow pages, and "dialed Read more...
Chris O'Brien | Marketing Manager. Many of the things we used to consider reassuringly normal around the holidays have been upended by the events of 2020. We’re traveling less ( 46% of US travelers planned less travel this year) spending less Read more...