Quality & CSAT

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  • CX Marketplace - Partner Blogs

    • Posted by: CustomerServ Blogs

      In today’s fast-paced digital era, customers expect prompt responses and have little patience for long call queues. So, a surge in call volume in your contact center can quickly lead to frustrated customers and overwhelmed agents. This is where “call Read more...

    • Posted by: Gladly Blogs

      When evaluating customer service technology, you must ensure the solutions they provide will give you the desired impact. Whether you’re looking for higher CSATs, lower operation costs, or a combination of the two, knowing how to assess a tool is invaluable. Read more...

    • Posted by: CustomerServ Blogs

      There is a great deal of debate about what metrics call centers should measure now, especially with COVID-19 and the accompanying shift to work-at-home agents , staffing shortages , and persistent supply chain issues straining customers’ patience. Read more...

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