Quality & CSAT

When evaluating customer service technology, you must ensure the solutions they provide will give you the desired impact. Whether you’re looking for higher CSATs, lower operation costs, or a combination of the two, knowing how to assess a tool is invaluable. Read more...

Organizations often dedicate substantial time and effort debating whether to use Customer Satisfaction (CSAT) , Net Promoter Score (NPS) or Customer Effort Score (CES) . Consultants have set up entire businesses profiting from this discourse. Read more...

Providing remarkable customer experiences is the mission that guides everything we do on behalf of our clients. It’s in our DNA. Recently, our client Comcast Business highlighted one of our colleagues for her outstanding contributions to their customer Read more...