CX VENDOR DIRECTORY

The CX Vendor Directory in our Know It All (KIA) online community showcases top industry vendors and provides easy access to detailed company information and services with an effortless way to connect. Vendors marked as an "Execs In The Know Community Partner" have collaborated with us this year, adding an extra layer of trust and credibility. Explore the directory by different service categories to find and engage with industry-leading vendors dedicated to enhancing customer experiences.

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17 Entries
 
 

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At BPA Quality, we are dedicated to transforming customer interactions through innovative quality monitoring, comprehensive training, and advanced engagement solutions.

#Coaching/Recruiting/Training
#CXConsultingServices
#DataAnalytics/VoiceoftheCustomer
#EmployeeEngagement
#LeadershipandBrandCulture
#Outsourcing
#QualityandCSAT
#TrainingPerformanceManagement

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Call Center Concierge is a global outsourcing agency that helps clients find their ideal BPO partner. We have a curated portfolio of trusted BPO providers who deliver concierge-level customer care to over 250 clients through 20,000 agents across 10 countries.


#ArtificialIntelligence
#ChannelStrategy
#Coaching/Recruiting/Training
#CXConsultingServices
#CustomerRelationshipManagement
#DataAnalytics/VoiceoftheCustomer
#EmployeeEngagement
#LanguageServices
#LeadershipandBrandCulture
#Operations
#Outsourcing
#QualityandCSAT
#Self-Service
#SocialEngagement
#Telephony/Telco/IVR/ACD
#TrainingPerformanceManagement
#WorkforceManagement

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Centrical, the Performance Experience Platform, empowers best in class customer experiences for the world's leading brands by building highly engaged and productive frontline teams.
#ArtificialIntelligence#DataAnalytics/VoiceoftheCustomer#Gamification#Operations#Outsourcing

#QualityandCSAT#Coaching/Recruiting/Training#WorkforceManagement

#ParticipatingPartners

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Cognigy is revolutionizing Customer Service with the most cutting-edge AI Workforce on the market. Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.

#ArtificialIntelligence
#Self-Service
#DataAnalytics/VoiceoftheCustomer
#EmployeeEngagement
#Operations
#QualityandCSAT
#WorkforceManagement

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COPC Inc. is the global leader in optimizing the customer experience and improving operational performance. With over 28 years of expertise, we provide consulting, training, research, and certification services that deliver measurable results.


#ArtificialIntelligence
#ChannelStrategy
#Coaching/Recruiting/Training
#CXConsultingServices
#DataAnalytics/VoiceoftheCustomer
#EmployeeEngagement
#LeadershipandBrandCulture
#Operations
#Outsourcing
#QualityandCSAT
#Self-Service
#TrainingPerformanceManagement
#WorkforceManagement


#ParticipatingPartners

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Gladly is the only AI-powered customer service software built around people, not tickets. Unlike traditional ticket-based systems, Gladly uses the customer as the core record.


#ArtificialIntelligence #ChannelStrategy #CustomerRelationshipManagement #DataAnalytics/VoiceoftheCustomer #Operations

 #QualityandCSAT #Self-Service #WorkforceManagement #ParticipatingPartners

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Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations.


#ArtificialIntelligence
#DataAnalytics/VoiceoftheCustomer
#WorkforceManagement


#ParticipatingPartners

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Laivly’s proprietary platform, Sidd, enables the world’s biggest brands to deploy the latest technology to their existing CX programs, swiftly and without extensive integration barriers.


#ArtificialIntelligence
#ChannelStrategy
#Coaching/Recruiting/Training
#DataAnalytics/VoiceoftheCustomer
#EmployeeEngagement
#Operations
#QualityandCSAT
#Self-Service
#WorkforceManagement


#ParticipatingPartners

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OP360 (OfficePartners360) is a US-headquartered BPO, founded in 2006, that provides nearshore and offshore support to ambitious companies on a relationships-first philosophy.


#ArtificialIntelligence

#Coaching/Recruiting/Training
#DataAnalytics/VoiceoftheCustomer
#EmployeeEngagement
#Outsourcing


#ParticipatingPartners

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PTP is a professional services firm delivering innovative customer service solutions across contact center and self-service platforms that cut costs, enhance investments, and improve customer satisfaction.


#ArtificialIntelligence #ChannelStrategy #CXConsultingServices #Self-Service #Telephony/Telco/IVR/ACD #ParticipatingPartners

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Unbabel gives businesses the ability to easily thrive across cultures and geographies by eliminating the pain of language barriers.


#ArtificialIntelligence


#LanguageServices

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Zendesk delivers smarter experiences across the entire customer journey. Businesses, agents and consumers all benefit from the power of everyday interactions thanks to our industry leading solutions and expertise.


#ArtificialIntelligence
#CXConsultingServices
#CustomerRelationshipManagement
#DataAnalytics/VoiceoftheCustomer
#EmployeeEngagement
#QualityandCSAT
#Self-Service
#SocialEngagement
#TrainingPerformanceManagement
#WorkforceManagement

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