Everyone in your company needs and deserves to hear this.
While I have always brought one to two positive and negative verbatim to our leadership meetings, two weeks ago we decided to supercharge these powerful messages of gratitude from our customers.
Based on entries from Agents into Slack channels, customer case and survey responses we created a Google Slide (Sorry MSFT folks) presentation that is emailed to all of our employees to each day with 2-3 gratitude we received the day before added to the top of the presentation. Our production facilities have these looping on the big screens in break rooms for those not working at laptops to see the impact they are making.
In our, now weekly “All Screens”, companywide meetings our CEO calls on CS to share two to three of those gratitudes in real time.
The sense of pride and resolve that I see in our teams eyes when they hear how much we mean to our customers is heartwarming.
If you are not already sharing something similar this, your staff deserve to hear this too. If you can’t do if for the whole company yet, do it for your organization first. We all know our agents need to hear the impact that they are an integral part of.
To get this started, share one gratitude here with us, that makes you proud of what your company is doing at this time, and be your own beacon of light.
Here is one of ours:
Super awesome service - thank you so much!! I really appreciate you taking my very short text and turning it into such a perfect action.
Also - thank you to you and your entire team at Sun Basket. I am responsible for getting food for two families of 7 total (without going over budget) and having sunbasket in the mix means we are guaranteed something fresh - so important for keep the health up in the seniors in our group.
A deep thanks to you and all of your team!
Wishing you all health and safety.
Kristine V. 3wks, Weston MA
Be well, and stay safe.#Leadership#Ideas/Inspiration#Brett'sBlog