Blogs

As I write this I do so with the full understanding that I am in a very fortunate position within the American workforce right now.

Our company, Sun Basket, is uniquely positioned to help reduce the potential risks and uncertainties associated with shopping for food, and we are seeing unprecedented demand from existing, former, and new customers. Our front line staff are also in the position of heightened uncertainty and risk, in order to provide that security to others, and as such our operational priority is focused on ensuring that they are as safe and well protected as possible; with PPE, with increased segregations of shifts and teams within shifts, and by implementing infrared camera based temperature screening at the start of each shift. By doing this, when (not if) one of them tests positive, we can safely look after those impacted, while being able to continue to provide this critical service.

So how is this relevant to the capability of Customer Service being a beacon within Sun Basket right now, or for your team to be that beacon within your organization?

Regardless as to whether you too are seeing a demand increase, dealing with significant declines in business, volumes, and unfortunate staff reductions, or somewhere in between customers are still contacting us, and in more heightened states of emotion than ever. While it is easy to get stuck in the negative, if your organizations have been transparent with your customers on new expectations, there are also customers who are expressing their gratitude for your company. Expressing their affirmations as to why they love your brand, and the appreciation for what your cs teams and everyone else in your company is doing, or going through.