You’ve just found the ideal technology solution to your contact center’s challenges. It’s the answer you’ve been looking for, the automation tool that ...
Every single customer service interaction has the potential to make or break brand loyalty. This is no secret. Just one bad customer experience can be ...
An engineer at Google made headlines recently when he was put on administrative leave for insisting the company’s AI was sentient . To the untrained ...
Laivly helps some of the world’s biggest brands improve cost, consistency, and productivity issues in their contact centers via AI and automation while keeping humans at the heart of customer service.
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Performance Objective: Whether online reviews are positive or negative, responding to them is a great way for a brand to connect with its customers. Responding to reviews and ratings builds trust and ...
Performance Objective: A large ecommerce client approached Laivly with the challenge of reducing the number of customer refunds and, instead, encouraging agents to promote reships. Reshipping or replacing ...
Performance Objective: Retail and e-commerce companies experience waves of extreme ramp, requiring lengthy hiring and training periods that lead to operational inefficiencies and an increased cost to ...
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