When organizations approach Laivly for AI and automation solutions, their main goal, nearly always, is to boost productivity. And that makes sense, right? ...
The contact center of the future isn’t so far away these days. Seemingly overnight, artificial intelligence for CX went from cutting-edge concept to must-have ...
Are you thinking about incorporating AI and automation into your contact center for the first time? If so, you likely have a lot of questions—not only ...
Laivly helps some of the world’s biggest brands improve cost, consistency, and productivity issues in their contact centers via AI and automation while keeping humans at the heart of customer service.
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Performance Objective: Constant vigilance against fraud is necessary to protect a company’s bottom line. But not all suspicious behavior equals fraud, which can mean judgment calls must be made. In the ...
Performance Objective: Customers have limited patience for off-brand messages, long wait times, and conflicting information, while agents are overwhelmed navigating complex policies, working through manual ...
Performance Objective: Whether online reviews are positive or negative, responding to them is a great way for a brand to connect with its customers. Responding to reviews and ratings builds trust and ...
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