When organizations approach Laivly for AI and automation solutions, their main goal, nearly always, is to boost productivity. And that makes sense, right? ...
The contact center of the future isn’t so far away these days. Seemingly overnight, artificial intelligence for CX went from cutting-edge concept to must-have ...
Are you thinking about incorporating AI and automation into your contact center for the first time? If so, you likely have a lot of questions—not only ...
How does your contact center track performance data? Standard industry metrics like average handle time (AHT) and first contact resolution (FCR) are important ...
You’ve just found the ideal technology solution to your contact center’s challenges. It’s the answer you’ve been looking for, the automation tool that ...
Every single customer service interaction has the potential to make or break brand loyalty. This is no secret. Just one bad customer experience can be ...
An engineer at Google made headlines recently when he was put on administrative leave for insisting the company’s AI was sentient . To the untrained ...