Whether it’s semi-annually, annually, or even after several years, software contract renewals are a crucial moment for technology buyers at every company. ...
AI and automation have rapidly increased the efficiencies of CX teams across the globe, making daily tasks far easier while empowering agents to do more ...
CX leaders have long relied on outsourced customer service teams — also called business process outsourcing (BPO) call centers — to provide additional ...
Gladly is the only customer service platform built around people, not tickets. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly makes service your business.
Identify potential signs of burnout on your customer service team and learn tips to address and prevent it
Every job has its challenging days or seasons, but persistent stress can lead to serious burnout. ...
Use this assessment tool to gauge how well you're performing as a CX leader in creating a supportive workplace culture. Reviewing topics like onboarding, training, and transparency, you'll audit your leadership ...
Turn your customer service agents into heroes of your brand.
Great CX leaders aspire to create a positive impact on their employees’ lives. But a number of uncontrollable external ...
Gladly, the only customer service platform built around people, not tickets, announced it has secured $55 million in funding from Riverwood Capital, a global investor in high-growth technology companies, with participation from existing investors including Greylock, GGV, NEA and Glynn Partners. The investment will be used to further support innovation of Gladly’s people-centered customer service platform, used to assist commerce brands in moving from the transaction era to the loyalty era.
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Making CX Hero: Papermart.mp4 from Gladly on Vimeo.
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