Gladly Blogs


Gladly is the only customer service platform built around people, not tickets. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly makes service your business.

Gladly Resources

  • Posted in: Gladly

    Identify potential signs of burnout on your customer service team and learn tips to address and prevent it Every job has its challenging days or seasons, but persistent stress can lead to serious burnout. ...

  • Posted in: Gladly

    Use this assessment tool to gauge how well you're performing as a CX leader in creating a supportive workplace culture. Reviewing topics like onboarding, training, and transparency, you'll audit your leadership ...

  • Posted in: Gladly

    Turn your customer service agents into heroes of your brand. DOWNLOAD HERE Great CX leaders aspire to create a positive impact on their employees’ lives. But a number of uncontrollable external ...

Latest News from Gladly

  • Gladly Secures $55 Million Funding to Expand Innovation of its Customer Service Platform

    Gladly, the only customer service platform built around people, not tickets, announced it has secured $55 million in funding from Riverwood Capital, a global investor in high-growth technology companies, with participation from existing investors including Greylock, GGV, NEA and Glynn Partners. The investment will be used to further support innovation of Gladly’s people-centered customer service platform, used to assist commerce brands in moving from the transaction era to the loyalty era.

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