As AI and automation become more essential to customer service and support teams, brands that learn to adopt and integrate these technologies effectively ...
Ecommerce brands that build passionate followings can struggle to maintain their connection with customers as they grow. To support ongoing growth, companies ...
Customer loyalty is becoming the main competitive advantage and the greatest currency for ecommerce brands. To thrive in the “ loyalty economy ,” brands ...
Gladly is the only customer service platform built around people, not tickets. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly makes service your business.
On this special episode of Radically Personal, we sit down with not one but two amazing guests, Nari Sitaraman and Hernan Giraldo of BARK. Together we dig into how BARK’s mission to make all dogs happy ...
Find the best platform for you, your business, and your customers.
Writing a request for proposal (RFP) for a modern customer service platform isn’t easy — that’s why we did the legwork of identifying ...
Identify potential signs of burnout on your customer service team and learn tips to address and prevent it
Every job has its challenging days or seasons, but persistent stress can lead to serious burnout. ...
Either the content you're seeking doesn't exist or it requires proper authentication before viewing.
KIA Online Community members, do you have personal knowledge of Gladly that you'd be willing to share? If so, don't forget to tick the Gladly box on your profile page to designate yourself as a Member with Insight. This signals that other KIA members are welcome to contact you via private message for more information.
Thanks for contributing your knowledge and expertise!
Making CX Hero: Papermart.mp4 from Gladly on Vimeo.
Login to see Member Insights about this vendor!
This is where community members with personal knowledge of this partner make themselves available to privately offer their insights to their peers. (NOTE: You must be logged in to view.)
Login to "KIA"
About Execs In The Know
Join the Mailing List