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  • Gladly Connect Live 2023

    May 9 - May 10, 2023
    New Orleans, LA
    Mark your calendars and save the date for Gladly Connect Live.
    On-site in New Orleans and virtual
  • Join Gladly at Shoptalk

    March 26 - March 29, 2023
    Mandalay Bay in Vegas

    We’re thrilled to be heading to Las Vegas as a sponsor at Shoptalk — an annual retail event attended by over 4,000 brands and featuring hundreds of speakers. Join us in March for a chance to gain critical insight on consumer trends and predictions, and how Gladly can help keep you ahead.

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Community Blogs

  • Many ecommerce marketers have taken a particular Jeff Bezos quote to heart: “There are many ways to center a business. You can be competitor-focused, you can be product focused, you can be technology-focused, you can be business model-focused, and ...

  • Selecting the perfect customer support solution is a major undertaking, requiring CX leaders to carefully research and audit all available options. Topping many lists of favorite support platforms are Gladly and Genesys, two innovative options for companies ...

  • Ecommerce retailers constantly check their support center for areas of improvement to maintain a superior customer experience. If you want to evaluate your own imperfections, a handy customer service quality assurance checklist will help you see how you ...

  • Choosing the right customer service platform for an ecommerce business is no easy task. Brands should make sure the technology they use is capable of handling the various needs of their shoppers, easy to access in order to train their agents, and worth ...

  • Customers have unlimited access to a wide variety of products and services, making it harder now than ever for brands to get and keep their attention. In today’s expectation economy, ecommerce companies have to look to their customer service teams to ...

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