Many ecommerce marketers have taken a particular Jeff Bezos quote to heart: “There are many ways to center a business. You can be competitor-focused, you can be product focused, you can be technology-focused, you can be business model-focused, and ...

Selecting the perfect customer support solution is a major undertaking, requiring CX leaders to carefully research and audit all available options. Topping many lists of favorite support platforms are Gladly and Genesys, two innovative options for companies ...

Ecommerce retailers constantly check their support center for areas of improvement to maintain a superior customer experience. If you want to evaluate your own imperfections, a handy customer service quality assurance checklist will help you see how you ...

Choosing the right customer service platform for an ecommerce business is no easy task. Brands should make sure the technology they use is capable of handling the various needs of their shoppers, easy to access in order to train their agents, and worth ...

Customers have unlimited access to a wide variety of products and services, making it harder now than ever for brands to get and keep their attention. In today’s expectation economy, ecommerce companies have to look to their customer service teams to ...