When it comes to member support and customer care, healthcare is different. These interactions are rarely just transactional—a person’s well-being and life can be at stake. Healthcare organizations must transform the experience and effectiveness of healthcare ...

When we talk about intelligence in the context of our businesses and industries, it’s best we first establish what is meant when we say “intelligence.” We’re not referring to the individual intelligence each of us gains in school. This is not a discussion ...

For ResultsCX, a business process outsourcing (BPO) company, keeping up with shifting customer expectations means acting with agility. ResultsCX provides call-center technology and staffing services for brands in nine key verticals, including top-level ...

By Becky Watkins, Senior Vice President, Relationship Management When Microsoft announced its recent deal to acquire Nuance Communications it told the world that the healthcare industry is serious about leveraging the latest and greatest technology ...

This blog post is part of our ResultsCX thought leadership series. Its author, Dr. Jim Sullivan, leads the Enterprise Business Intelligence operation at ResultsCX, which employs advanced analysis to identify and eliminate root causes for client CX challenges. ...