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Gig Economy Interest Group Meeting Denver Customer Response Summit

Happy Monday all, to both those here in Denver for #CRSDenver and those elsewhere. I just had the pleasure of co-hosting the #GigEconomy Group meeting with @Sue Morris of Microsoft, and @Lisa Oswald from Travel Zoo. We had a packed room representing many brands and industries, as well...

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Blog Entry
Gig Economy for Restaurant Work

One of the concerns many of us have around relying on gig workers is ensuring that you will have enough of the right people available when our customers need them. I expect this to be one of the topics discussed at the #GigEconomy roundtable at the upcoming Customer Response Summit Denver ...

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Blog Entry
Measuring Performance in the Gig

This past week we had our first QBR with our Gig partner. As I have mentioned in one of my earlier blogs, at Sun Basket we started our first pilot of gig work about 18 months ago, and after spits and spurts of tweaking the approach, began in earnest in January of this year. In many respects this...

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Gigging on Vacation

As leaders and implementers of edge pushing technology, we often do small tests of how that works, like submitting a few chatbot cases, or making mystery shopping calls, even taking new hire training and answering a few cases ourselves. However, with all the other pressures we have in our day to...

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Did CCW Vegas snub the Gig Economy? Part 2

So the short answer is yes, this time. CCW Vegas was big, loud, busy, and a great networking opportunity, it was great to see @Ima Somers and @Lisa O'Brien in the demo haul. About 60% of the sessions I attended were good value (slightly higher than my expectation, however at only one session...

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Blog Entry
Did CCW Vegas snub the Gig Economy?

I usually try to stay away from the zoo that is CCW Vegas, however this year one of our partners kindly covered all expenses, so it is hard to say no 😊 As I have been signing up for the breakout sessions while there are a myriad of sessions around Artificial Intelligence, Virtual Assistance,...

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Blog Entry
Why Microsoft Is Banking on Gig Workers for Customer Support

In late March I caught up with fellow community member Claudia Cristiani, Emerging Sourcing Strategy Leader at Microsoft, to ask her how the global software giant has been tapping into the Gig Economy. Claudia and I were once peers in the Microsoft global customer service organization when she...

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Blog Entry
Creating Gig Opportunities That Work

I have been a bit quiet on the blog front for the past few weeks as we have had a lot going on at Sun Basket, including expanding both the volume we are pushing into our current CS “gig” pool, as well as developing some new opportunities to utilize the expertise of our customers in some new...

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Blog Entry
Sun Basket Gig-Worker "Experts" Weigh In

So far my blog posts have been focused on industry analyst articles and insights and experiences of utilizing gig workers from the business’s perspective. This week I spent time connecting with three of our Sun Basket Experts to bring their perspective of being a gig worker for Sun Basket to...

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Blog Entry
Common Assumptions About Gig Workers

What’s your gig? We hear a lot of talk about gig these days, especially here as that is what our topic is about, yet the word itself has had many meanings across the years. Historically a gig was a small 2 wheel, horse-drawn carriage, although I doubt any of us have ever thought of it in...

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