Founded in 1988, Humach emerged as a leader in the contact center industry, evolving to integrate the strengths of humans and machines for optimal customer experiences. #ArtificialIntelligence #Coaching/Recruiting/Training #DataAnalytics/VoiceoftheCustomer #EmployeeEngagement ...
We provide AI and digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. #ArtificialIntelligence #ChannelStrategy #Coaching/Recruiting/Training #CustomerRelationshipManagement #CXConsultingServices #DataAnalytics/VoiceoftheCustomer ...
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform. #ArtificialIntelligence #ChannelStrategy ...
TELUS Digital designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. #ArtificialIntelligence #ChannelStrategy #Coaching/Recruiting/Training #CXConsultingServices #CustomerRelationshipManagement ...
OP360 is a US-headquartered BPO providing nearshore and offshore support to ambitious companies.
At our recent CX Gig Workforce Briefing at Microsoft HQ in Redmond, WA, we learned one thing for sure: There are as many possible applications of the gig workforce for customer experience as there are corporate use cases - and the number of brands sourcing gig workers for customer service and...
I have spent more than 20 years in the customer experience arena, and I may have tried more new ideas in the past four years at Sun Basket than in the previous 17+ years combined. Startups provide an amazing opportunity to dabble in the new—to find a new idea or trend, research, test, try,...
This week Sun Basket took it's third step into utilizing the knowledge, passion, and expertise of our customers. As some of you are aware, nearly 2 years ago we started putting our toe in the water with Customer' Helping Customers in customer support. We now have approximately 10% of our...
Over the past couple of weeks, while I have been conducting the Gig interviews, there have been some very interesting articles in the news and research papers about the future of work. While I included the announcement of Uber Works in my blog on Postmates , as it was directly relevant, I...
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