Know It All, or KIA (“KEE-ah”), is our exclusive, private online community where CX Leaders from top corporate brands work together to solve current challenges, build new strategies, and position for the future.
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We like to talk about “wearing a lot of hats,” but let’s face it: Some “hats” are so different in style and function that they’re rarely worn by the same person within an organization. That can be a missed opportunity, according to community member Allen Lee, Senior Director at Symantec. In this...