CH Consulting Group combines a creative, holistic, and collaborative methodology to deliver contact center solutions that reduce costs, increase efficiencies and improve customer experience.
Contact center managers often attribute high attrition to unfulfilling tasks and a lack of professional advancement opportunities. A critical factor to consider when designing an employee retention strategy is the level of employee engagement. Forbes explains employee engagement as “...
Are your frontline agents feeling burnt out? Here’s how to support them—and prevent burnout on your team Frontline employees are the face of the organization, helping customers make the right decisions throughout the buying journey and after it. Unfortunately, volume spikes and increased...
Layoffs , an uncertain stock market and soaring inflation and interest rates are signals that a recession could be looming. There's one thing many people don't talk about in the face of a slowdown: the people to focus on keeping . First, you want to keep your customers, of...
CXperts: Alexander Kvamme meets with Diane Domeyer, SVP at Robert Half, to discuss their latest research on future-proofing your workforce, including increasing employee engagement and preventing agent burnout and turnover. This week’s episode: Alexander Kvamme meets...
When Teleperformance launched its first Cloud Campus hub that leveraged work-at-home solutions in 2019 , no one would’ve anticipated the gravity of the event that followed soon after. A major disruption in the form a global pandemic forced the world to come to a standstill, changing and...
Prepare to lead your organization through a tough labor market with: Insights into key drivers affecting labor markets Best practices & approaches to reinvent labor policies Ideas on how to better manage/leverage outsourced service providers Changes for attracting & retaining...
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