• Pathlight Extends Platform with New AI-enabled Quality Assurance and Announces Workforce Management

    SAN FRANCISCO—June 21, 2022—Pathlight, the leader in Performance Intelligence, today unveiled at CCW Las Vegas new additions to their platform including AI-enabled Quality Assurance (QA) and Workforce Management (WFM) to help businesses improve customer experience and maximize team productivity. The intelligent, easy-to-deploy QA platform leverages AI to automate quality assurance processes across email, chat and phone conversations to ensure customer service interactions meet company standards and customer expectations. 
  • Pathlight Named 2021 CCW Excellence Awards Winner for Workforce Innovation of the Year

    SAN FRANCISCO, Dec. 16, 2021 /PRNewswire/ -- Pathlight, a SaaS platform that helps organizations enabling customer-facing teams to manage performance faster than ever before, today announced its groundbreaking Realtime Performance Management (RPM) has been recognized as the “Workforce Innovation of the Year” by the CCW Excellence Awards.

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Community Blogs

  • Announcing AI-enabled Quality Assurance and Workforce Management in Pathlight! Pathlight’s Performance Intelligence combined with Workforce Management and QA ensures quality engagements while boosting CX team efficiency and performance. Trey ...

  • Managing Historical Performance Data in a Dynamic Employee Environment Companies have struggled with ensuring continuity of performance data when employees move departments or leave. Pathlight is built to make this easy for better reporting, planning, ...

  • The Dark Side of Data: Six Steps to Harness Data and Improve Performance Data is crucial for the success of any business. But without focus or actionable insights, it's almost like having no data at all. Here are six steps to harness data and improve ...

  • Interview with Tony Owens, New Pathlight Board Member Pathlight CEO, Alexander Kvamme, sits down with former Salesforce President and our newest board member, Tony Owens. Alexander Kvamme May 3, 2022 • 5 min read Pathlight ...

  • Partners in Performance: Implementations that Make it Fast and Easy to Realize ROI To realize ROI quickly, the implementation process needs to be fast and simple. Here's what our implementation process looks like so our customers see impactful business ...

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