• Pathlight Extends Platform with New AI-enabled Quality Assurance and Announces Workforce Management

    SAN FRANCISCO—June 21, 2022—Pathlight, the leader in Performance Intelligence, today unveiled at CCW Las Vegas new additions to their platform including AI-enabled Quality Assurance (QA) and Workforce Management (WFM) to help businesses improve customer experience and maximize team productivity. The intelligent, easy-to-deploy QA platform leverages AI to automate quality assurance processes across email, chat and phone conversations to ensure customer service interactions meet company standards and customer expectations. 
  • Pathlight Named 2021 CCW Excellence Awards Winner for Workforce Innovation of the Year

    SAN FRANCISCO, Dec. 16, 2021 /PRNewswire/ -- Pathlight, a SaaS platform that helps organizations enabling customer-facing teams to manage performance faster than ever before, today announced its groundbreaking Realtime Performance Management (RPM) has been recognized as the “Workforce Innovation of the Year” by the CCW Excellence Awards.

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Community Blogs

  • QA scorecards are a great way to ensure a consistently great customer experience and empower your team along the way—both of which are great for your business. Here’s a look at what a QA scorecard is, how to create your own, and best practices to follow ...

  • Adding Pathlight to Zendesk gives your customer experience and support teams full transparency to understand how they are doing. Here are the top reasons why Zendesk customers choose Pathlight for managing their support team performance and operations. ...

  • Customer service is critical to both the customer experience and business success. Here are 3 ways to leverage technology to deliver a great customer experience. By Alexander Kvamme In preparation for Customer Service Week (which runs from Monday, ...

  • We’ve been talking to some of the top minds in customer experience organizations in our CXperts by Pathlight podcast. Their insights are inspirational and a true gift from their years of experience growing companies and managing teams. These leaders know ...

  • CXperts: Alexander Kvamme meets with Ben Segal, Senior Director of CX at Pair Eyewear to talk about how he is leveraging technology to meet the challenges of high-touch customer experiences and improve the efficiency and quality of customer interactions. ...

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