Know It All, or KIA (“KEE-ah”), is our exclusive, private online community where CX Leaders from top consumer brands work together to solve current challenges, build new strategies, and position for the future.
The coronavirus pandemic is posing significant challenges for CX Leaders and their service operations. Click here to view our community's discussions and resources relating to COVID-19 and operational readiness.
Are you a CX Leader at a consumer brand? Request to join the community to access content from our private discussion forums.
Yesterday @Allen Lee , @Mike Gathright , and I hosted the #ArtificialIntelligence Interest Group session at Customer Response Summit, which yielded some surprising insights into how brands and business partners are leveraging AI to smooth the customer experience – often by focusing on the...