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Agents, Analytics and AI in the Era of CX

  


There comes a point at which you’ve got to acknowledge that a long-accepted way of doing things is being upended. This can be due to advances in technology or changes in society or both.

That’s precisely where we are in the world of customer service and support. But, it is not manifesting as a move from one stable paradigm to another. Instead, we are seeing the creation of a highly dynamic environment with continuous change as a built-in aspect.

CLICK HERE TO READ THE FULL ARTICLE IN CX INSIGHT MAGAZINE



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