NICE has been setting industry-wide standards in RPA for over 20 years. Our innovative AI-powered automation platform, NEVA, augments employees’ potential to ensure exceptional CX.
The world has emerged from the worst of the COVID-19 pandemic, but its legacy remains with us. How companies operate, the ways in which people work, and employee expectations have changed for good. Hybrid and remote working models are here to stay, but many organizations are still grappling with what they mean for their employees and operations.
Although work-from-home business models have matured enormously over the past two years, enterprises still find it challenging to attract, retain and engage the best talent. Recent surveys from the likes of Gartner highlight the concerns that CEOs and HR leaders have about nurturing company culture, engaging employees and supporting their teams in remote and hybrid working models.CLICK HERE TO READ THE FULL ARTICLE IN CX INSIGHT MAGAZINE