Know It All, or KIA (“KEE-ah”), is our exclusive, private online community where CX Leaders from top corporate brands work together to solve current challenges, build new strategies, and position for the future.
The coronavirus pandemic is posing significant challenges for CX Leaders and their service operations. Click here to view our community's discussions and resources relating to COVID-19 and operational readiness.
Are you a CX Leader at a consumer brand? Request to join the community to access content from our private discussion forums.
The more information brands collect on their customers, the harder it is to put all that data to good use – and the role of the data scientist is evolving with the times. In this interview, Know It All ( KIA ) Community Member and Director of Advanced Analytics at Groupon, ...