With the challenges of 2020, including COVID-19 and the death of George Floyd, it’s become increasingly important for workplaces to foster inclusion and diversity. DEI&A (diversity, equity, inclusion, and accessibility) has become a key focus in areas ...

ERGs (Employee Resource Groups) can be an important asset within an organization to help enhance the employee experience as well as business success. Here we explain what ERGs are and how they can benefit the contact center. What Are Employee Resource ...

As business leaders, you know the importance of strategic planning. Having a clear understanding of your business goals and how to achieve them helps you stay focused and therefore, better serve your teams and other stakeholders. But being a leader doesn’t ...

Compared to industries such as retail and financial services, the medical industry has traditionally lagged behind when it comes to investing in new technology. However, since the COVID-19 pandemic, healthcare organizations have increased their investments ...

Outsourcing healthcare contact center services has become increasingly important. Patients want medical care that is effective and quickly responds to their needs. Without dedicated and efficient call center support, healthcare organizations can experience ...