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As I write this I do so with the full understanding that I am in a very fortunate position within the American workforce right now. Our company, Sun Basket , is uniquely positioned to help reduce the potential risks and uncertainties associated with shopping for food, and we are seeing...
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I have spent more than 20 years in the customer experience arena, and I may have tried more new ideas in the past four years at Sun Basket than in the previous 17+ years combined. Startups provide an amazing opportunity to dabble in the new—to find a new idea or trend, research, test, try,...
This week Sun Basket took it's third step into utilizing the knowledge, passion, and expertise of our customers. As some of you are aware, nearly 2 years ago we started putting our toe in the water with Customer' Helping Customers in customer support. We now have approximately 10% of our...
Over the past couple of weeks, while I have been conducting the Gig interviews, there have been some very interesting articles in the news and research papers about the future of work. While I included the announcement of Uber Works in my blog on Postmates , as it was directly relevant, I...
If you attended the New Orleans CRS in March you would have seen Unbabel on the main stage with Microsoft, LinkedIn, Home Depot and Logitech. If you were at Denver CRS you may have attended Unbabel's Moments of Brilliance session with Edmund Ovington and @Sue Morris of Microsoft. If you weren...
Happy Monday all, to both those here in Denver for #CRSDenver and those elsewhere. I just had the pleasure of co-hosting the #GigEconomy Group meeting with @Sue Morris of Microsoft, and @Lisa Oswald from Travel Zoo. We had a packed room representing many brands and industries, as well...
Just in time for our panel discussion on utilizing the #GigEconomy at #CRSDenver next week, some of the legalities of how gig workers are categorized hit the news based on a new law that will go into effect in California on Jan 1 st 2020. https://www.nytimes.com/2019/09/11/business/economy...
One of the concerns many of us have around relying on gig workers is ensuring that you will have enough of the right people available when our customers need them. I expect this to be one of the topics discussed at the #GigEconomy roundtable at the upcoming Customer Response Summit Denver...
This past week we had our first QBR with our Gig partner. As I have mentioned in one of my earlier blogs, at Sun Basket we started our first pilot of gig work about 18 months ago, and after spits and spurts of tweaking the approach, began in earnest in January of this year. In many respects this...
As leaders and implementers of edge pushing technology, we often do small tests of how that works, like submitting a few chatbot cases, or making mystery shopping calls, even taking new hire training and answering a few cases ourselves. However, with all the other pressures we have in our day to...