Just in time for our panel discussion on utilizing the #GigEconomy at #CRSDenver next week, some of the legalities of how gig workers are categorized hit the news based on a new law that will go into effect in California on Jan 1st 2020.
Intended to focus on companies like Uber, Lyft and DoorDash, and provide the right protections & benefits for “full time” workers performing primary activities of a company, the law seems to have unintended consequences for other business types including religious organizations and franchises.
Based on responses from Uber and Lyft, and the reactions of others this is probably not the final version of the California legislation, and it seems a number of other states are also in play on their own legislation.
What does this mean for Gig workers in the Customer Service space?
I am sure we will have a few conversations about this in Denver but a few first reactions from my perspective.
- Most companies I have been speaking with are not utilizing gig workers in a “Full time” capacity, generally less than 15 hours per week.
- Customer Service is generally not the “primary activities” of our companies, but it may impact companies like Limitless and Directly for who providing Customer Service is the primary activity. (Note Sun Basket utilizes Limitless), which may then have a pass on cost.
- Protections and benefits for those who are looking to provide this type of service on a full-time basis are a good thing for everyone involved.
#GigSourcing #WorkforceManagement #HumanResources
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See you soon,