AI’s new inflection point, generative technology, has captured the world by storm and could be the next giant leap to unleash the innovation and productivity we need . The market will reach over $109B by 2030, with a projected CAGR of 35.6% . ChatGPT’s meteoric rise is attributable...
Artificial intelligence (AI) has been evolving rapidly, and one of its most promising applications is generative AI. This technology is poised to transform the way enterprises capture and understand customer intelligence—and it’s about time. For too many years, voice of the customer (VOC)...
Generative AI technology, thrust into the spotlight by platforms like ChatGPT and Bard, is transforming the way businesses interact with their customers. It’s a pivotal moment, what could become a once-in-a-generation opportunity to tackle long-standing problems that were previously unsolvable...
Generative AI has emerged as a transformative force in today’s technology and business landscape. This buzzy technology holds much promise in shaping digital customer experiences and revolutionizing how enterprises operate. Through its innate prowess to augment human efforts and generate deep...
COPC Inc. and the COPC Standards Committee, a group of global customer experience (CX) experts overseeing the evolution of the COPC CX Standard , meet twice a year to ensure the Standard continues to adapt to the changing dynamics of the industry. On April 16 th , Mastercard...
Have you ever seen a walking path that gets you from point A to point B…but it’s the long way around? Sure, the architect thought it was a good design, but it’s not the way we want to go, so we take a different path – a shortcut. The result? A journey that isn’t working the way it was designed....
The world of now is always slowing down the world of the future. Brands and enterprises want their strategies on a sound footing before dedicating the time, process, and people to realizing them. Which means experiments, like the metaverse, may have to overcome some obstacles before seeing...
The modues leverage Data insights, Data analytics, cognitive services, & AI to deliver customizable solutions and ensure tangible business benefits. In the age of platform wars where CX pros seek to get that extra edge over their competitors, MOVATE™ EDISON (Previously known as CSS...
CXOs are increasingly recognizing that stepping up their digital game would lead to more efficiency, innovation, and customer satisfaction. But the problem is, ‘where does one even begin?’ Experts recommend, it begins by mapping your digital customer experience journey – which is pretty...
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