Know It All, or KIA, is our exclusive, private online community where CX Leaders from top corporate brands work together to solve challenges, build strategies, and position for the future.
Join us at Customer Response Summit Clearwater, Florida, February 28-March 2, 2022. Kick back, put your feet in the sand, and soak up the CX inspiration we all value from CRS.
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If you attended the New Orleans CRS in March you would have seen Unbabel on the main stage with Microsoft, LinkedIn, Home Depot and Logitech. If you were at Denver CRS you may have attended Unbabel's Moments of Brilliance session with Edmund Ovington and @Sue Morris of Microsoft. If you weren...
Yesterday @Allen Lee , @Mike Gathright , and I hosted the #ArtificialIntelligence Interest Group session at Customer Response Summit, which yielded some surprising insights into how brands and business partners are leveraging AI to smooth the customer experience – often by focusing on the...
We like to talk about “wearing a lot of hats,” but let’s face it: Some “hats” are so different in style and function that they’re rarely worn by the same person within an organization. That can be a missed opportunity, according to community member Allen Lee, Senior Director at Symantec. In this...