As winter wraps us in its embrace, we remember that the season is not just about the cold; it’s about warmth and giving. The same is true of big companies. They’re not solely about big bucks; they’re big on heart, too. Like the comfortable experience of sharing a hot cup of cocoa with loved ones...
Implementing the latest brand loyalty strategies can take you one step closer to achieving brand love with your customers. But first— what is brand love ? For our State of Brand Love report, we surveyed 3,375 consumers to build a framework for identifying, improving, and...
Connecting Employee Wellbeing Initiatives and Exceptional Work Experiences In today’s dynamic and fast-paced business environment, organizations are increasingly recognizing the profound impact that employee wellbeing has on their overall success. A happy and healthy workforce not only...
What is brand love, and how can you nurture it with your customers? Through independent consumer research , we identified key facets that define brand love, providing insights into what fosters or hinders customer-brand relationships . We found that there are three core areas crucial to...
In case you haven’t heard the buzz, Concentrix was recently recognized in “The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2022.” This is a huge deal! It’s the first time Forrester has recognized us in a Wave report on this topic, which is one of the most...
Watch the full podcast here: Or click here to just listen to the audio. You’re going to love our guest Leslie O’Flahavan and her refreshing take on the way we empathize with customers. She’s passionate about shifting the burdens off of CX agents so they can focus on...
Watch the full podcast here: Or click here to just listen to the audio. Delighted to introduce you to Dave Seaton of Seaton CX . Dave’s consulting firm works with B2B companies to measure, manage and improve their customer experiences. He focuses on leadership, emotional...
You know the adage, “happy employees = happy customers.” This notion has always been true but is becoming the foundation of many organizations’ broader strategies for driving long-term growth. Most organizations realize that customer experience (CX) is a key differentiator, particularly with...
Challenge As a leading pet supplier retailer in the US, this client prides itself on its strong connection to the communities in which it operates, and it has also won outstanding retailer awards in the past. In addition to selling the most popular pet products, it also offers dog...
Remote work has already established itself as a crucial component in today’s post-pandemic workplace. It continues to offer unparalleled benefits to employees and organizations: business continuity, unmatched flexibility, and improved well-being of employees, to name only a few. With the...
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