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Wellbeing at Scale: The Impact of Employee Wellbeing Initiatives


Connecting Employee Wellbeing Initiatives and Exceptional Work Experiences

In today’s dynamic and fast-paced business environment, organizations are increasingly recognizing the profound impact that employee wellbeing has on their overall success. A happy and healthy workforce not only contributes to enhanced productivity, but also fosters a culture of engagement, innovation, and sustained growth. Understanding and improving employee wellbeing is no longer an option—it’s a strategic imperative for organizations seeking to thrive. 

Recognizing this imperative, Concentrix + Webhelp embarked on a groundbreaking journey to assess, analyze, and enhance the wellbeing of our workforce. The culmination of this endeavor is the Wellbeing Index—a holistic framework designed to evaluate the wellbeing of our employees across various dimensions. 

Wellbeing Index

The Wellbeing Index is founded on three fundamental pillars: preventative care, protection, and wellbeing innovation. At the core of this index are nine key submetrics, meticulously designed to evaluate critical facets of wellbeing within our organization. These submetrics encompass a wide range of parameters, including 

  • the manager’s psychoeducation level in effectively supporting their team’s wellbeing 
  • the robustness of our wellbeing support structure 
  • the adoption rates of the wellness toolkit crafted to empower our staff 

The project focused on ranking 718 global accounts based on their performance within the Wellbeing Index, with correlations established between their wellbeing scorecards and operational metrics such as absenteeism and attrition. Our primary goal was to validate and demonstrate the efficacy of this index as a tool to guide the deployment of a comprehensive wellbeing playbook tailored to address the specific needs of our staff. We aimed to uncover meaningful insights and trends linking employee wellbeing to operational success, in contrast to traditional one-time annual surveys.  

Key Findings

Key findings highlighted the intrinsic connection between employee attrition and absenteeism scores and wellbeing, organizational culture, and engagement within our organization. We found that individuals with higher wellbeing scores tend to report greater satisfaction with the company’s culture and demonstrate higher levels of engagement. Results also show that a wellbeing-infused operational model contributes positively to employee longevity. 



hese findings collectively emphasize the importance of a holistic and proactive approach to employee wellbeing, not only as a means to enhance individual lives, but also as a catalyst for creating a thriving and engaged organizational ecosystem. Understanding these metrics and their correlations is crucial for developing targeted strategies to enhance employee wellbeing, reduce absenteeism, and increase retention within the organization.   

Learn more about our industry-leading employee wellbeing initiatives.