Know It All, or KIA (“KEE-ah”), is our exclusive, private online community where CX Leaders from top corporate brands work together to solve current challenges, build new strategies, and position for the future.
Join us at Customer Response Summit Coronado, September 15th-17th. Sink your feet in the sand and soak up the CX inspiration we all value from CRS. Not ready to travel? Don’t worry, we have a virtual option to attend as well.
Are you a CX Leader at a consumer brand? Request to join the community to access content from our private discussion forums.
Being a consumer yourself doesn’t necessarily make you an expert in customer experience, because great CX starts by putting yourself in someone else’s shoes. @April Eastburn , Customer Experience Manager at sports team management app TeamSnap , learned this lesson early thanks to an...