Know It All, or KIA (“KEE-ah”), is our exclusive, private online community where CX Leaders from top consumer brands work together to solve current challenges, build new strategies, and position for the future.
A robust, dynamic solutions showcase where senior corporate decisionmakers can share valuable peer-to-peer insights into a wide variety of potential business partners.
Are you a CX Leader at a consumer brand? Request to join the community to access content from our private discussion forums.
Being a consumer yourself doesn’t necessarily make you an expert in customer experience, because great CX starts by putting yourself in someone else’s shoes. @April Eastburn , Customer Experience Manager at sports team management app TeamSnap , learned this lesson early thanks to an...