Know It All, or KIA (“KEE-ah”), is our exclusive, private online community where CX Leaders from top consumer brands work together to solve current challenges, build new strategies, and position for the future.
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Being a consumer yourself doesn’t necessarily make you an expert in customer experience, because great CX starts by putting yourself in someone else’s shoes. @April Eastburn , Customer Experience Manager at sports team management app TeamSnap , learned this lesson early thanks to an...