Know It All, or KIA, is our exclusive, private online community where CX Leaders from top corporate brands work together to solve challenges, build strategies, and position for the future.
Join us at Customer Response Summit Clearwater, Florida, February 28-March 2, 2022. Kick back, put your feet in the sand, and soak up the CX inspiration we all value from CRS.
Are you a CX Leader at a consumer brand? Request to join the community to access content from our private discussion forums.
Not everyone gets to grow up and take a job they love with a brand that gave them the warm fuzzies as a child. By that standard @Paul Brandt , who joined Pizza Hut as VP of Customer Experience in April 2019, is one lucky guy. In this interview, he explains how the brand’s employee-first...
Being a consumer yourself doesn’t necessarily make you an expert in customer experience, because great CX starts by putting yourself in someone else’s shoes. @April Eastburn , Customer Experience Manager at sports team management app TeamSnap , learned this lesson early thanks to an...
The recent passing of Southwest Airlines’ larger-than-life co-founder Herb Kelleher has generated a heartfelt outpouring of remembrances -- the kind usually reserved for rockstars and heads of state. Among those with a few stories to tell is community member @Ima Somers , who worked her way...