When we talk about intelligence in the context of our businesses and industries, it’s best we first establish what is meant when we say “intelligence.” We’re not referring to the individual intelligence each of us gains in school. This is not a discussion of class curriculum or degrees received. Business intelligence is the intelligence gained through the process of developing various data sets into an actionable deliverable. Intelligence is the information used to support a decision process
Avoid the “creepy factor” by applying emotional intelligence. In the same way that people don’t necessarily share everything they know about another person during the course of conversation, so can your AI be selective in its messaging
He focuses on leadership, emotional intelligence and getting buy-in for CX
On April 16 th , Mastercard hosted the bi – annual meeting in Dublin, where discussions centered around the impact of artificial intelligence (AI) on CX. Guest speakers from Mastercard , Nexcom A/S (Nexcom) and Quiq presented on the topic
Customers gift your company bits of information that you can turn into valuable business intelligence to improve the customer experience and increase brand loyalty
Artificial intelligence (AI) has been evolving rapidly, and one of its most promising applications is generative AI. This technology is poised to transform the way enterprises capture and understand customer intelligence—and it’s about time
Attendees found out more at our July 18 # webinar , with insights from our own Head of Data Analytics and Intelligence of HGS - Element Solutions , Venu Gooty
NEXT-GEN TECHNOLOGY Posted March 16, 2021 Artificial intelligence (AI) is ingrained in how we experience the world
The Pathlight Team July 7, 2022 • 3 min read We recently sat down with Tony Alika Owens, our board member, to ask three important questions about the importance of performance intelligence, how Pathlight is solving a big problem in a different way, and why it’s imperative to empower your teams right now with this technology
Pathlight’s Performance Intelligence combined with Workforce Management and QA ensures quality engagements while boosting CX team efficiency and performance
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