ROI CX Solutions

792 E 280 S

American Fork, UT 84003

(385)-274-0101

• Agriculture & Environmental
• Automotive
• Business Services
• Consumer Electronics, Technology & Software
• Consumer Goods
• E-Commerce/Internet Services
• Education, Non-profit & Government Services
• Financial Services
• Gaming & Entertainment
• Healthcare
• Hospitality & Travel
• Industrial
• Insurance & Legal
• Marketing & Communications
• Outsourcing
• Real Estate
• Restaurants, Food & Beverage
• Retail
• Security
• Telecom & Utilities
• Transportation & Logistics

Artificial Intelligence, Customer Relationship Management, Data Analytics/Voice of the Customer, Language Services, Operations, Outsourcing, Quality & CSAT, Training Performance Management, Workforce Management

ROI CX Solutions has been a trusted leader in the customer experience industry for over 16 years, delivering full-service, integrated inbound and outbound contact center solutions.

Operating across multiple onshore, nearshore, and offshore locations, we deliver tailored and scalable solutions supported by 4,500+ skilled employees fluent in 29+ languages.

We specialize in enhancing customer interactions by combining AI-driven innovation and an unwavering commitment to excellence.

With a track record of cost containment, revenue growth, and customer satisfaction across industries like healthcare, education, and e-commerce, ROI CX Solutions prioritizes your customers as your greatest asset while driving operational efficiency.

ROI CX Solutions provides end-to-end customer experience services designed to enhance engagement and streamline operations. Our offerings include:

• Comprehensive Customer Support: Inbound/Outbound call management, 24/7/365 support in 29+ languages, with both live & AI-powered solutions.

• Sales & Lead Services: Lead generation, qualification, up-selling, cross-selling, and order management.

• Technical Support: Tier 1, 2, and 3 tech support with rapid resolution capabilities.

• AI-Enhanced Services: Real-time sentiment analysis, automated QA scoring, auto generated instant coaching, and knowledge base assistance.

• Tailored Training & Staffing: Custom built training & scripts with scalable workforce management that supports 400% seasonal growth capabilities.

• Industry Expertise: Proven success in healthcare, retail, finance, education, and beyond, backed by HIPAA, SOC 2, and ISO 27001 compliance.