PTP transforms customer interactions with our Contact Center Infrastructure Services and Self-Service Solutions:
• Contact Center Infrastructure Services - Choosing the right technology platforms for your contact center is not easy. There are so many tools to choose from, and it’s hard to know what will align with your strategy and operational needs. PTP can help. From cloud migrations to contact center integrations to system implementations, we bring an outside perspective, assess your goals, challenges and processes, and make informed recommendations. We also make sure that you get the most out of your investments, maximizing value at every step.
• Self-Service Solutions - Customers increasingly favor self-service options due to the convenience, speed, and control they offer. The ability to access services and information 24/7 empowers customers, allowing them to resolve issues and complete transactions on their own terms. PTP is a leader in helping top brands design and deploy self-service solutions that deliver seamless customer interactions. Powered by AI, our Next Generation IVR, Generative Agent for chat and voice, and Agent Assistance solutions reduce operational costs, scale to meet dynamic business needs, and offer the personalized interactions customers crave.