PTP, Inc.

                                                                                                                                         BACK TO DIRECTORY

Connect With Us

500 Capitol Mall, Suite 2350,

Sacramento, CA 95814

1-800-787-4143

Industries We Serve

  • Business Services
  • Consumer Electronics, Technology & Software
  • Consumer Goods
  • E-Commerce/Internet Services
  • Education, Nonprofit & Government Services
  • Financial Services
  • Gaming & Entertainment
  • Healthcare
  • Insurance & Legal
  • Retail
  • Telecom & Utilities

Categories

Artificial Intelligence, Channel Strategy, CX Consulting Services, Self-Service, Telephony/Telco/IVR/ACD

Who We Are

PTP is a professional services firm delivering innovative customer service solutions across contact center and self-service platforms that cut costs, enhance investments, and improve customer satisfaction.

Ensuring you’re set up to deliver the best customer service doesn’t just improve satisfaction, it improves your bottom line. More than two-thirds of companies now compete primarily on the basis of customer experience. Don’t be left behind. We can help you move to the front of the pack and get the most out of your investments.

At PTP, our mission has been and always will be to partner with our clients and build strategic customer service solutions that exceed your every expectation. We believe in becoming a part of the team, taking accountability, and delivering results. Great customer experience drives great results. Learn more at ptpinc.com.

What We Do

PTP transforms customer interactions with our Contact Center Infrastructure Services and Self-Service Solutions:

• Contact Center Infrastructure Services - Choosing the right technology platforms for your contact center is not easy. There are so many tools to choose from, and it’s hard to know what will align with your strategy and operational needs. PTP can help. From cloud migrations to contact center integrations to system implementations, we bring an outside perspective, assess your goals, challenges and processes, and make informed recommendations. We also make sure that you get the most out of your investments, maximizing value at every step.

• Self-Service Solutions - Customers increasingly favor self-service options due to the convenience, speed, and control they offer. The ability to access services and information 24/7 empowers customers, allowing them to resolve issues and complete transactions on their own terms. PTP is a leader in helping top brands design and deploy self-service solutions that deliver seamless customer interactions. Powered by AI, our Next Generation IVR, Generative Agent for chat and voice, and Agent Assistance solutions reduce operational costs, scale to meet dynamic business needs, and offer the personalized interactions customers crave.

Visit our website to learn more about what we offer.