Humach

                                                                                                                                         BACK TO DIRECTORY

Connect With Us

5 Cowboys Way, Suite 300,

Frisco, TX 75034

1-888-723-1880

Industries We Serve

  • Agriculture & Environmental
  • Automotive
  • Business Services
  • Consumer Electronics, Technology & Software
  • Consumer Goods
  • E-Commerce/Internet Services
  • Education, Nonprofit & Government Services
  • Financial Services
  • Gaming & Entertainment
  • Healthcare
  • Hospitality & Travel
  • Industrial
  • Insurance & Legal
  • Manufacturing
  • Marketing & Communications
  • News Media
  • Outsourcing
  • Real Estate
  • Restaurants, Food & Beverage
  • Retail
  • Security
  • Telecom & Utilities
  • Transportation & Logistics

Categories

Artificial Intelligence, Coaching/Recruiting/Training, Data Analytics/Voice of the Customer, Employee Engagement, Gig Economy, Language Services, Leadership & Brand Culture, Operations, Outsourcing, Quality & CSAT, Self-Service, Social Engagement, Telephony/Telco/IVR/ACD, Training Performance Management, Workforce Management

Who We Are

Founded in 1988, Humach emerged as a leader in the contact center industry, evolving to integrate the strengths of humans and machines for optimal customer experiences.

Committed to creating exceptional customer interactions, Humach employs a human-in-the-loop methodology, blending advanced AI with highly trained live agents, always prioritizing the customer.

The company’s ability to maintain long-term client relationships, some spanning over 30 years, highlights its agility and dedication to supporting partners in ever-evolving and demanding markets.

What We Do

Humach offers world-class customer experience (CX) solutions featuring: mAI Pilot.

mAI Pilot enhances live agent CX workforces with customizable AI integration that delivers efficient results with a measurable ROI.

Features include:

  • Custom Language Model
  • Digital Agents/AI Automation: Voice & Text
  • AI Live Agent Assist
  • AI Certified Live Agents
  • Analytics: Speech, Sentiment, QA, and Trends

Visit our website to learn more about what we offer.