Gladly 

                                                                                                                                         BACK TO DIRECTORY

Connect With Us

423 Broadway, 503,

Millbrae, CA 94030

Industries We Serve

  • Automotive
  • Consumer Electronics, Technology & Software
  • Consumer Goods
  • E-Commerce/Internet Services
  • Hospitality & Travel
  • Restaurants, Food & Beverage
  • Retail
  • Transportation & Logistics

Categories

Artificial Intelligence, Channel Strategy, Customer Relationship Management, Data Analytics/Voice of the Customer, Operations, Quality & CSAT, Self-Service, Workforce Management

Who We Are

Gladly is the only AI-powered customer service software built around people, not tickets. Unlike traditional ticket-based systems, Gladly uses the customer as the core record. We bring together everything you know about your customers and every interaction you’ve shared — across channels, both agent-led and AI-driven — into one continuous, lifelong conversation, resulting in more personal experiences and empowered support teams.

Gladly was founded with the vision of a happier world where customers are back at the center of customer service. Today, Gladly is proud to call over 300 of the world’s most loved brands customers, including Nordstrom, Warby Parker, Crate & Barrel, Ralph Lauren, Tory Burch, Rothy’s, and more.

What We Do

Gladly provides people-centric solutions for modern support teams:

Gladly Hero: The #1-rated customer service platform built to deliver highly effective and personal support experiences by centering processes and automation around people, not tickets.

Gladly Sidekick: Gladly’s customer-facing AI and automation solution that works hand-in-hand with Hero. Now, brands can deliver scalable, intuitive self-service experiences across all digital channels.

Visit our website to learn more about what we offer.