Gatestone & Co. is a privately held, employee-owned business process outsourcing (BPO) and customer experience (CX) technology solution with 100 years of experience delivering customer experience, collections, fraud prevention, and back-office solutions to financial institutions and enterprise organizations worldwide.
Our Story
Founded in 1926, Gatestone has helped organizations strengthen customer relationships, improve operational performance, and navigate an ever-evolving customer experience (CX) landscape for a century.
Our success is built on enduring partnerships. The average Gatestone client relationship exceeds 25 years, with several partnerships spanning four, five, and even six decades. These long-tenured relationships reflect our commitment to trust, accountability, and consistently delivering measurable business outcomes.
Unlike many providers in today's market, Gatestone is privately held and employee-owned, with no outside investors or private equity ownership. Our leadership team is focused on long-term client success, operational excellence, and sustainable growth, allowing us to align our priorities with those of our clients rather than the demands of shareholders.
Global Scale. Local Accountability.
Gatestone operates a global delivery network designed to provide flexibility, scalability, and business continuity.
- 14 delivery centers across Canada, the United States, the Philippines, Colombia, Brazil, Morocco, and Belize
- Support in 63+ languages
- More than 15 million customer interactions monthly
- 24/7/365 service delivery via 4,000+ dedicated teammates
- Flexible onshore, nearshore, offshore, and hybrid operating models
- A Tenured Leadership Team focused on exceeding client expectations