Flip

228 Park Ave S, PMB 93184,

New York, NY 10003

858-762-9270

• E-Commerce/Internet Services
• Healthcare
• Retail
• Transportation & Logistics

Artificial Intelligence, Channel Strategy, CX Consulting Services, Data Analytics/Voice of the Customer, Operations, Quality & CSAT, Self-Service, Telephony/Telco/IVR/ACD

We’re the only Voice AI vendor that can deliver the real deal: Voice AI that doesn’t deflect - it resolves, doesn’t take months to deploy - takes minutes, doesn’t deal in BS - delivers on results.

Flip automates millions of phone calls per week for hundreds of the most iconic eCommerce, retail, healthcare, and transportation brands. And our reference list? It’s as long as our customer list.

Flip doesn’t just enable you to have 24-7 phone support and automate resolving simple calls  - it also helps to turn your phone channel into a revenue center. For eCommerce and retail, this looks like automated saves, upselling, and order by phone. For healthcare, no missed calls means more appointments booked. And for transportation, booked rides, and NEMT.

Here’s a rundown of some of the common call types Flip automates. For a complete list, let’s chat.

For eCommerce and retail:

• Order Status
• Returns
• Subscriptions
• Product Info
• Warranty
• Order By Phone

For healthcare:

• Appointment Scheduling
• Insurance Questions
• Lab Results
• OccMed
• OUTBOUND: Collections
• OUTBOUND: Follow-up Scheduling
• OUTBOUND: New Services & Memberships

For transportation:

• On Demand Ride Booking
• Ride Scheduling
• Ride Editing
• Non-Emergent Medical Transport
• OUTBOUND: Ride Reminders