COPC Inc.

                                                                                                                                         BACK TO DIRECTORY

Connect With Us

941 West Morse; Suite 100;

Winter Park, FL 32789

407-304-9032

Industries We Serve

  • Agriculture & Environmental
  • Automotive
  • Business Services
  • Consulting
  • Consumer Electronics, Technology & Software
  • Consumer Goods
  • E-Commerce/Internet Services
  • Education, Nonprofit & Government Services
  • Financial Services
  • Gaming & Entertainment
  • Healthcare
  • Hospitality & Travel
  • Industrial
  • Insurance & Legal
  • Manufacturing
  • Marketing & Communications
  • News Media
  • Outsourcing
  • Real Estate
  • Restaurants, Food & Beverage
  • Retail
  • Security
  • Telecom & Utilities
  • Transportation & Logistics

Categories

Artificial Intelligence, Channel Strategy, Coaching/Recruiting/Training, CX Consulting Services, Data Analytics/Voice of the Customer, Employee Engagement, Leadership & Brand Culture, Operations, Outsourcing, Quality & CSAT, Self-Service, Training Performance Management, Workforce Management

Who We Are

COPC Inc. is the global leader in optimizing the customer experience and improving operational performance. With over 28 years of expertise, we provide consulting, training, research, and certification services that deliver measurable results.

In 1996, the customer contact industry lacked structured processes and clear metrics. Visionary leaders from top companies like Microsoft, Dell, American Express, Motorola, Adobe, and Intel collaborated to set benchmarks for outsourced customer contact services. This effort resulted in the COPC CX Standard, providing guidelines, best practices, and performance metrics. The COPC CX Standard is updated annually to reflect the needs of the industry and continues to be the most trusted global standard in the industry.

Leading global brands and business process outsourcers (BPOs) seek expert guidance from COPC to transform their contact centers, CX operations and technology. Our data-driven approach addresses root causes of issues to improve complex customer journeys, drive stronger brand loyalty and deliver bottom-line results.

What We Do

COPC focuses on improving operations and technology that support the customer experience, helping organizations navigate the complexities involved in delivering superior service. Our tailored solutions deliver lasting results including strategy, design, implementation, and enablement. We do not just diagnose issues; we equip clients with the processes, tools, and knowledge for sustained success.

Consulting:

  • CX Technology Consulting: Create an ecosystem that meets customer and stakeholder expectations. Benefit from our expertise to design tech strategies, optimize systems, select the right providers, and ensure your technology evolves with your needs.
  • Contact Center & CX Consulting: Transform your contact center, CX operation, or vendor management organization with strategic guidance that drives superior performance and satisfaction. We quickly identify the root cause of performance or process issues and provide a detailed improvement roadmap.

Certification:

Validate your commitment to service excellence with certification to the COPC CX Standard, the most prestigious achievement in the industry. Our certification process ensures your operation leverages proven best practices, delivers high performance in all areas and instills a culture of continuous improvement.

Training:

The COPC training curriculum integrates seamlessly into your learning and development strategy. It provides your management team with the tools and methodologies to manage and improve contact centers, CX operations, vendor management organizations, and key support processes such as workforce management, quality, and data analytics.

Research:

Gain a competitive edge with our customized research services. Receive actionable, data-driven insights and recommendations to inform strategic decisions and drive success.

Visit our website to learn more about what we offer.