COPC focuses on improving operations and technology that support the customer experience, helping organizations navigate the complexities involved in delivering superior service. Our tailored solutions deliver lasting results including strategy, design, implementation, and enablement. We do not just diagnose issues; we equip clients with the processes, tools, and knowledge for sustained success.
Consulting:
- CX Technology Consulting: Create an ecosystem that meets customer and stakeholder expectations. Benefit from our expertise to design tech strategies, optimize systems, select the right providers, and ensure your technology evolves with your needs.
- Contact Center & CX Consulting: Transform your contact center, CX operation, or vendor management organization with strategic guidance that drives superior performance and satisfaction. We quickly identify the root cause of performance or process issues and provide a detailed improvement roadmap.
Certification:
Validate your commitment to service excellence with certification to the COPC CX Standard, the most prestigious achievement in the industry. Our certification process ensures your operation leverages proven best practices, delivers high performance in all areas and instills a culture of continuous improvement.
Training:
The COPC training curriculum integrates seamlessly into your learning and development strategy. It provides your management team with the tools and methodologies to manage and improve contact centers, CX operations, vendor management organizations, and key support processes such as workforce management, quality, and data analytics.
Research:
Gain a competitive edge with our customized research services. Receive actionable, data-driven insights and recommendations to inform strategic decisions and drive success.