Call Center Concierge

777 Brickell Ave, #500-93991,

Miami, FL 33131

1-800-410-1107

• Automotive
• Business Services
• Consulting
• Consumer Electronics, Technology & Software
• Consumer Goods
• E-Commerce/Internet Services
• Education, Nonprofit & Government Services
• Financial Services
• Healthcare
• Hospitality & Travel
• Industrial
• Insurance & Legal
• Manufacturing
• Outsourcing
• Restaurants, Food & Beverage
• Retail
• Security
• Telecom & Utilities
• Transportation & Logistics

Artificial Intelligence, Channel Strategy, Coaching/Recruiting/Training, CX Consulting Services, Customer Relationship Management, Data Analytics/Voice of the Customer, Employee Engagement, Language Services, Leadership and Brand Culture, Operations, Outsourcing, Quality & CSAT, Self-Service, Social Engagement, Telephony/Telco/IVR/ACD, Training Performance Management, Workforce Management

Call Center Concierge is a global outsourcing agency that helps clients find their ideal BPO partner. We have a curated portfolio of trusted BPO providers who deliver concierge-level customer care to over 250 clients through 20,000 agents across 10 countries.

We created this portfolio to simplify the outsourcing process and ensure better alignment between clients and providers. Our approach offers the perfect blend of quality, industry expertise, competitive pricing, and integrity.

Our goal is to create successful, long-lasting partnerships rooted in a shared value system. BPOs that value their agents and clients consistently deliver exceptional customer care. At Call Center Concierge, we are not employees of any contact center, allowing us to act with integrity and always put our clients' best interests first. Our services are complimentary to those exploring outsourcing opportunities.

At Call Center Concierge, we meticulously select and vet BPO providers who specialize in key industries, focusing on quality over quantity. As your dedicated concierge, we provide relevant insights to connect you with experienced partners who can meet your needs and achieve your goals.

Most of our BPO partners are founder-led and have been in business for over 20 years. They operate multiple international locations with seat capacities ranging from 500 to 3,000. Their impressive roster of high-profile clients reflects the exceptional care they provide.

Our partners customize their operations to align with each client’s culture and specific needs in the USA, Canada, UK, and Australia. They operate secure networks and follow industry standards and regulatory rules such as ISO 9001, ISO 27001, PCI DSS, TCPA, HIPAA, SOC 2 FERPA, GDPR, UK DPA.

Our BPO partners have embraced AI and Cloud technology solutions to enhance customer service, boost efficiency, and better support their agents. Thanks to the breadth and depth of our portfolio, we can provide clients with several competitive proposals — whether onshore, nearshore, or offshore.