Assembled

2525 16th Street; Suite 310;

San Francisco, CA 94103

• Business Services
• Consumer Electronics, Technology & Software
• Consumer Goods
• E-Commerce/Internet Services
• Education, Nonprofit & Government Services
• Financial Services
• Gaming & Entertainment
• Healthcare
• Hospitality & Travel
• Insurance & Legal
• News Media
• Outsourcing
• Security
• Telecom & Utilities
• Transportation & Logistics

Artificial Intelligence, Workforce Management

Assembled is the AI platform for customer support. We help companies manage, forecast, and staff both human and AI agents to deliver more efficient, higher-quality customer experiences.

With Assembled, teams resolve over 70% of interactions automatically, forecast demand with over 90% accuracy, and plan staffing across human agents, AI agents, and BPO teams in one unified platform.

The result: support that’s faster, more efficient, and more human.

Assembled Workforce and Vendor Management

Build smarter support with workforce and vendor management tools that help teams forecast demand, staff both human and AI agents, and gain real-time visibility across in-house and BPO teams. Connect forecasting, scheduling, and performance management in one unified platform.

Key features:

• Scheduling
• Forecasting
• Real-time management
• Analytics
• BPO planner

Assembled AI Agents

Automate conversations across chat, email, and phone with fast, high-quality agents that plug into your workflows, rules, and brand voice.

Key features:

• Chat
• Voice
• Email Agents
• Builders
• Automation Workflows
• AI metrics

Assembled AI Copilot

Give agents real-time guidance and automation so they resolve faster across channels.

Key features:

• Guidance
• Drafts
• Translation
• Actions
• Context