Alta brings 30 years of experience helping our partners grow, increase their profitability, and deliver exceptional customer experiences. We’re in the relationship business. As a top choice in customer management business process outsourcing (BPO), we act as an extension of the team for many of the world’s most recognizable brands.
We create incredible customer experiences and personalized services that build your brand and grow your business. And we do that in four distinct arenas:
- Customer Experience
- Sales
- E-commerce
- Fulfillment
Customer Experience
Every customer matters. That’s at the heart of Alta Customer Experience. We go above and beyond, bridging any gap between you and your customers—no matter the channel. Customers should never feel like a number or an afterthought. Through our personalized approach, no customer ever does. We meet the needs of every customer, every time.
Our individualized approach results in increased customer satisfaction, retention and lifetime loyalty, all of which positively impacts your bottom line.
Sales
Why outsource your sales? So many reasons, but mostly because it works. Internal sales teams are often overwhelmed by other tasks and have no time to actually sell. But it’s just too critical to overlook. And this is where Alta comes in.
Whether B2B or B2C, we can provide the sales support you need for healthcare and insurance, CPG and entertainment brands. This way, you can focus your top resources on retaining and maximizing your biggest customers. And essentially do more—with less.
E-Commerce
No one understands the online marketplace like we do. Fact is, we’ve guided leading B2B and B2C brands through e-transition into full digital transformation.
Our edge (and consequently yours) is that we see the big picture: we know how consumers behave across every phase of the purchase cycle, from order to cash. So, we can deliver positive brand experiences to your customers every step of the way and ultimately turn those experiences into profits.
Fulfillment
What does it take to send 11 million shipments across the world every year? A secure warehouse, shrink-wrapping, cold-seal automation, integrated shipping and details upon details upon details. At Alta, we get the intricate processes of fulfillment.
We also know choosing a reliable partner isn’t easy—not just anyone can represent your brand. That’s why we’ve invested in the right technology and people to get your products to customers quickly and safely. Smiles all around.
Core Industries
No matter what your industry, we bring buyers and sellers together for outstanding outcomes: increased sales, more customers, business growth, efficiency, cost-savings and more. Win, win, win for all. Our business is to benefit yours. A few of our core segments are below — there are many others.
Automotive
Success in the auto industry means ensuring that your customers, your dealer network and everyone else is carefully handled and well-managed. Let Alta deliver the support you need.
Consumer Goods & Services
Whether you need a comprehensive program or a complementary solution to an existing program, we can manage every customer-facing touch point for you, from distribution to customer service.
Entertainment
For nearly 20 years, leading entertainment brands have outsourced to Alta to market and distribute their product releases into homes everywhere — from new movies to unretired classics.
Healthcare & Insurance
We serve leading healthcare organizations with both outreach and inbound efforts, from marketing and insurance sales to customer service and websites.
Nonprofit
What we’ve learned from our for-profit clients we apply to our nonprofit clients. Donations rise as a result. Best practices work.
On-Demand Delivery
Alta powers the on-demand delivery experience with precision, scale, and care. We deliver end-to-end solutions that drive growth—blending expert sales execution, ad sales, and auditing with always-on customer care, social engagement, and back-office support. Our integrated teams keep restaurants, delivery partners, and platform users connected, satisfied, and coming back for more.
Retail
Your customers have changed. Their expectations haven’t. They still want connection, ease, and to feel like their time and trust matter. What’s changed is how they expect it to happen—across more channels, with more speed, and less tolerance for anything that feels generic. That’s where Alta comes in.
We’re not here to replace what’s made your brand special. We’re here to help you scale it—with tech that knows when to be human, insights that turn care into competitive advantage, and teams that live and love your brand.
Tech
We understand the unique challenges of fast-growing online companies. We can help scale your care while enhancing your customer experience. All while saving you money.