For all the complexity and hype around generative AI, there’s one business case that stands above all others: enhancing the customer experience. Brands should be aspiring to transform ordinary experiences into extraordinary ones and to make the impossible, possible. To truly understand the...
There’s one question popping up across the tech space, from boardrooms to water coolers, and everywhere in between — “How is AI going to change our daily work lives?” The conversation around AI has moved from curiosity to its potential widespread impact — with bold predictions that the...
Today, I am excited to announce Gladly Sidekick, our new AI and automation platform that enables personalized self-service. It’s designed to work hand-in-hand with Gladly Hero, our people-centered platform for delivering personalized agent-assisted customer service. We’re introducing Gladly...
Evolving consumer behavior has prompted brands and businesses to redefine their CX AI processes to enable a singular, seamless flow and the best intelligent experiences. Technology plays an integral role in making this possible, with more and more companies tapping into a myriad of digital...
Teleperformance · 07.01.2022 The massive reach of the internet is changing how brands and customers communicate with each other and even how companies drive revenue. Unfortunately, the internet does not discriminate in the speed, reach, access, and efficiency it provides to all users....
by: Jillian Zatta, Customer Success Manager October 28, 2020 So, you think you’re ready to invest in conversational automation, but you want to avoid the hype and nonsense? Great, then we are here to help! Keep these seven points top-of-mind as you build out your chatbot program, and you...
With the rise of digital media, Big Data and AI-powered analytics, the era of bombarding consumers with generic promotional messaging is quickly coming to an end. Instead, customers are finding themselves with personalized recommendations based on their browsing history, marketing messages...
Yesterday @Allen Lee , @Mike Gathright , and I hosted the #ArtificialIntelligence Interest Group session at Customer Response Summit, which yielded some surprising insights into how brands and business partners are leveraging AI to smooth the customer experience – often by focusing on the...
Chatbots today should not be conflated with chatbots of the past: the technology is more advanced and the customer experience is likewise enhanced. Historically, the opportunity cost of a poor experience due to chatbots often outweighed the cost reduction component due to ticket deflection. But...
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