Certification Program - Foundations in AI for CX

Starts:  Oct 16, 2024 08:00 AM (CT)
Ends:  Oct 18, 2024 12:15 PM (CT)

With the rapid advancement of CX technology, it is more important than ever for senior leaders to be confident in their knowledge about AI. This course equips leaders with an understanding of AI’s integral role in CX, the operational dependencies critical to success, and the opportunities to make a positive impact on the customer and employee experiences. Participants will learn how to establish clear technology objectives and ensure the use of AI drives customer loyalty and business efficiencies while managing associated risks. It will also explore opportunities to create more meaningful jobs for your workers and efficient resolution for your customers.

Execs In The Know has partnered with COPC to create a 2.5-day CX Leader Certification Program focused on the foundations of AI and the principles for its successful use in CX.


Millennium Minneapolis
1313 Nicollet Mall
Minneapolis, MN 55403
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